UR
Technical Support Specialist
UrbanHiring · recruiting for a confidential client
Join our client as a Technical Support Specialist where you will provide exceptional support for our software products. This hybrid role allows for flexibility while ensuring our clients receive the help they need.
Gurugram, Haryana
Contract
Hybrid
INR 35,000 - INR 50,000/month
1.0-3.0 yrs experience
Job Description
Join our client as a Technical Support Specialist in Gurugram, where you will play a pivotal role in providing exceptional support for our innovative software products. In this hybrid role, you will have the flexibility to work both remotely and on-site, ensuring our clients receive the assistance they need efficiently and effectively.
Key Responsibilities
- Provide first-line support to clients via phone, email, or chat.
- Diagnose and troubleshoot software issues.
- Document interactions and solutions in the ticketing system.
Qualifications
- Bachelor's degree in Computer Science or related field.
- 1+ years of experience in IT support or a related field.
- Strong problem-solving skills.
Skills
Required
Proficiency in troubleshooting software issues.
Excellent verbal and written communication skills.
Ability to work under pressure and manage multiple tasks.
Good to Have
Familiarity with network configurations.
Experience with customer support applications.
Benefits & Perks
- Competitive salary.
- Work-from-home flexibility.
- Access to training and development resources.
Frequently Asked Questions
LiveWhat are the working hours for this position?
The position requires flexibility with working hours, including potential evening or weekend shifts.
Do I need prior experience in technical support?
Yes, at least 1 year of experience in a similar role is preferred.
What tools will I be using?
You will work with ticketing systems, remote desktop tools, and internal software applications.
Listing last updated