About the role
Our client is seeking a dedicated Technical Support Specialist to join their team in Kalyan. This hybrid role offers the flexibility of both onsite and remote work, allowing you to provide exceptional support to clients while maintaining a healthy work-life balance. In this position, you will be responsible for troubleshooting and resolving a variety of software and hardware issues, ensuring that clients receive timely and effective solutions.
What you'll do
- Provide technical support via phone, email, and chat.
- Troubleshoot and resolve software and hardware issues.
- Document and track support requests.
- Assist in the implementation of new technologies.
What you'll need
- Bachelor's degree in Information Technology or related field.
- Minimum 1 year of experience in technical support.
- Strong problem-solving skills.
Skills
Excellent communication and customer service skills.
Proficiency in operating systems and software applications.
Strong analytical and troubleshooting skills.
Good to have
Knowledge of networking concepts.
Familiarity with customer support ticketing systems.
Benefits
- Flexible work environment.
- Health and wellness programs.
- Opportunity for skill enhancement.
Interested in this role?
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Questions about this job
What will my main responsibilities be?
You will provide technical support, troubleshoot issues, and assist customers with software and hardware problems.
What qualifications do I need for this role?
A degree in IT or a related field, along with at least 1 year of experience in technical support.
Is this role hybrid or fully onsite?
This is a hybrid role, allowing for both onsite and remote work.
What is the salary range for this position?
The salary range for this Technical Support Specialist role is between INR 25,000 to INR 50,000 per month.
How do I apply for this position?
Click "Apply Now" on this page to apply through UrbanHiring. UrbanHiring is recruiting for this role on behalf of a client employer.
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