About the role

Join our client as a Technical Support Specialist in Kolhapur, where you will play a vital role in ensuring our clients receive top-notch support. In this remote position, you will be responsible for assisting customers with technical issues, guiding them through troubleshooting processes, and ensuring that their experience with our products is seamless and satisfying.

As a Technical Support Specialist, you will engage with clients via various communication channels, including phone, email, and chat. Your primary goal will be to diagnose and resolve technical problems efficiently while maintaining a high level of customer service. You will utilize your technical knowledge to educate customers about our products and services, ultimately helping them to maximize their use of our technology.

About the Role

In this position, you will not only troubleshoot technical issues but also document these interactions to improve our service and product offerings. Your ability to communicate complex technical concepts in a clear and concise manner is essential. You will collaborate with other team members to enhance our knowledge base and contribute to overall team goals.

What you'll do

Provide technical support to clients via phone, email, or chat

Diagnose and resolve technical issues

Document support processes and solutions

Collaborate with the development team to improve services

What you'll need

Bachelor's degree in IT or related field

1-3 years of experience in technical support or helpdesk

Strong problem-solving skills

Skills

Excellent communication skills Strong troubleshooting abilities Familiarity with software and hardware

Good to have

Knowledge of programming languages Experience with customer relationship management software

Benefits

Flexible working hours

Opportunities for skill enhancement

Work-from-home allowance

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Questions about this job

What are the main duties of a Technical Support Specialist?

You will troubleshoot client issues, provide technical guidance, and document resolutions.

Is this position fully remote?

Yes, this role is entirely remote.

What qualifications do I need for this position?

A degree in IT or a related field along with 1-3 years of technical support experience is required.

What tools will I use in this role?

You will utilize ticketing systems and remote desktop tools to assist clients.

What is the salary range for this role?

The salary ranges from INR 30,000 to INR 50,000 per month.

Listing last updated 23 Sep 2026