Technical Support Engineer

UrbanHiring · recruiting for a confidential client

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Listing updated

Pay
₹30,000–50,000 a month
Location
Navi Mumbai, Maharashtra
Work mode
On-site
Job type
Full time
Experience
1–3 yrs
Category
IT

In hand: about ₹26,900–45,000 a month after PF and income tax (estimate). How it's worked out

We are seeking a Technical Support Engineer to provide exceptional support to our clients. This role involves troubleshooting technical issues and ensuring client satisfaction.

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About the role

Our client, based in Navi Mumbai, is on the lookout for a dedicated Technical Support Engineer who is passionate about providing exceptional service to our clients. In this role, you will be at the forefront of customer interaction, ensuring that technical queries are resolved efficiently and effectively.

As a Technical Support Engineer, you will be responsible for diagnosing and troubleshooting technical issues faced by customers. Your expertise will help in guiding clients through step-by-step solutions, ensuring that they understand the processes involved. A strong focus on customer satisfaction is essential, as you will be the primary point of contact for clients seeking assistance.

In addition to resolving technical problems, you will work closely with our development and product teams to relay customer feedback and contribute to product improvements. You will also participate in the documentation of solutions and the creation of knowledge base articles, which will serve as resources for both customers and fellow team members.

About the Role

The ideal candidate will have a strong technical background, excellent communication skills, and a commitment to providing outstanding customer service. Experience in technical support or a related field is preferred. Our client offers a dynamic work environment where you will be encouraged to grow and develop your skills. If you are looking for a challenging and rewarding opportunity in the IT sector, we invite you to apply.

What you'll do

  • Provide technical support and troubleshooting.
  • Maintain client records and technical documentation.
  • Collaborate with the development team for issue resolution.

What you'll need

  • Bachelor's degree in Computer Science or a related field.
  • 1-3 years of experience in technical support.
  • Strong problem-solving skills.

Skills

Excellent troubleshooting skills. Strong communication abilities. Knowledge of operating systems and networks.

Good to have

Familiarity with customer support tools. Experience with scripting languages.

Benefits

  • Competitive salary with performance bonuses.
  • Health insurance and wellness benefits.
  • Opportunities for skill development and training.

Interested in this role?

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Questions about this job

What are the main duties of a Technical Support Engineer?
You will troubleshoot hardware and software issues, provide technical assistance, and maintain customer relationships.
Is prior experience necessary for this role?
Yes, a minimum of 1 year of experience in a technical support role is preferred.
What is the work environment like?
This is an onsite role based in our Lower Parel office in Navi Mumbai.
What are the required qualifications?
A degree in Computer Science or related field with relevant technical skills is required.
What is the salary range for this position?
The salary for this position ranges from INR 30,000 to INR 50,000 per month.

Listing last updated

Technical Support Engineer

₹30,000–50,000 a month

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