About the role

We are looking for a skilled Technical Support Engineer to join our client’s team in Mangalore. This role is essential for ensuring that our clients receive exceptional technical assistance and support, which is key to maintaining client satisfaction and operational efficiency. The ideal candidate will be responsible for troubleshooting and resolving technical issues while collaborating with internal teams to enhance product functionality and performance.

As a Technical Support Engineer, you will engage directly with customers to understand their technical challenges and provide effective solutions in a timely manner. You will utilize your expertise in various software and hardware systems to identify problems and implement corrective actions. Your role will also involve documenting issues and solutions to build a knowledge base that can be used for future reference.

In addition to resolving technical issues, the Technical Support Engineer will play a crucial role in training clients on product usage and best practices. This will require not only technical knowledge but also strong communication skills to convey complex information in an understandable manner. You will be expected to stay updated on industry trends and product developments to provide informed support.

If you are a proactive problem-solver with a passion for technology and customer service, we encourage you to apply for this exciting opportunity to contribute to our client’s success in Mangalore.

What you'll do

Provide technical support to clients via phone, email, and chat.

Diagnose and resolve technical issues with software and hardware.

Collaborate with the development team to improve product functionality.

Document support requests and resolutions in the ticketing system.

What you'll need

Bachelor's degree in Computer Science or related field.

2-5 years of experience in technical support.

Strong problem-solving skills and attention to detail.

Skills

Excellent communication skills. Proficiency in troubleshooting software and hardware issues. Familiarity with networking concepts.

Good to have

Experience with customer relationship management (CRM) software. Knowledge of cloud services.

Benefits

Health insurance coverage.

Paid time off and holidays.

Opportunities for professional development.

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Questions about this job

What are the primary responsibilities of this role?

You will be responsible for troubleshooting technical issues, providing support for software and hardware problems, and assisting clients with network configurations.

What qualifications do I need for this position?

Candidates should have a degree in Computer Science or a related field, along with 2-5 years of technical support experience.

Is this position remote or onsite?

This is an onsite position located in MG Road, Mangalore.

What is the salary range for this role?

The salary for this position ranges from INR 50,000 to INR 80,000 per month.

Listing last updated 29 Sep 2026