About the role

Our client is looking for a dedicated Technical Support Engineer to join their team in Thiruvananthapuram. In this role, you will be the first point of contact for clients seeking technical assistance and support. You will be responsible for troubleshooting hardware and software issues, guiding users through step-by-step solutions, and ensuring that IT systems operate smoothly.

The ideal candidate will possess strong problem-solving skills and the ability to communicate technical information effectively. You will work closely with both internal teams and external clients, providing timely responses to inquiries and resolving issues efficiently. A proactive approach to identifying potential technical problems and implementing solutions will be crucial in this role.

As a Technical Support Engineer, you will also be involved in maintaining documentation of support requests and resolutions, which is essential for tracking recurring issues and improving service delivery. Additionally, you may assist in training users on new software and technology, ensuring they are well-equipped to utilize IT resources effectively.

About the Role

This position offers an exciting opportunity to work in a dynamic environment where you can enhance your technical skills and grow your career. Our client values continuous learning and development, providing resources and support for your professional growth. If you are passionate about technology and enjoy helping others solve their technical challenges, we encourage you to apply for this rewarding position.

What you'll do

Provide technical support to clients.

Diagnose and troubleshoot hardware and software issues.

Maintain documentation of support requests.

What you'll need

Bachelor's degree in Computer Science or related field.

2+ years of experience in technical support.

Strong problem-solving skills.

Skills

Troubleshooting. Customer service. Strong communication.

Good to have

Knowledge of network protocols. Experience with ticketing systems.

Benefits

Health insurance.

Professional development opportunities.

Flexible working hours.

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Questions about this job

What type of technical issues will I be handling?

You will handle software and hardware issues related to our products.

Is prior technical support experience necessary?

Yes, at least 2 years of experience in a technical support role is required.

What are the working hours for this position?

This is a full-time position with standard working hours.

Listing last updated 28 Sep 2026