About the role
We are seeking a dedicated and skilled Technical Support Engineer to join our dynamic team at our client in Mumbai. In this role, you will be the first point of contact for our clients, providing exceptional customer service and technical assistance to resolve their issues efficiently. Your expertise will play a crucial role in ensuring client satisfaction and maintaining the high standards of service that our company is known for.
As a Technical Support Engineer, you will be responsible for diagnosing and troubleshooting technical issues related to our products and services. You will work closely with customers to understand their challenges and provide effective solutions, whether it involves guiding them through software installations, resolving connectivity problems, or addressing any other technical inquiries they may have.
What you'll do
- Troubleshoot technical issues
- Respond to customer queries
- Provide software support
What you'll need
- Bachelor's in Computer Science or related field
Skills
Good to have
Benefits
- Health insurance
- Performance bonuses
- Career progression
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