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Technical Support Engineer
UrbanHiring · recruiting for a confidential client
We are looking for a Technical Support Engineer to join our client. You will provide remote technical assistance to clients, troubleshoot issues, and ensure customer satisfaction. Ideal for tech-savvy individuals with strong communication skills.
Kochi, Kerala
Contract
Remote
INR 25,000 - INR 45,000/month
1.0-3.0 yrs experience
Job Description
Join our client as a Technical Support Engineer, where you will play a crucial role in ensuring customer satisfaction through exceptional remote technical assistance. As a Technical Support Engineer, you will be the first point of contact for clients experiencing technical issues, leveraging your expertise to troubleshoot problems efficiently and effectively.
Key Responsibilities
- Provide remote technical support to clients.
- Diagnose and resolve technical issues.
- Document support interactions and solutions.
- Collaborate with engineering teams for issue resolution.
Qualifications
- Bachelor's degree in Computer Science or related field.
- 1-3 years of experience in technical support.
- Excellent verbal and written communication skills.
Skills
Required
Technical troubleshooting.
Customer service orientation.
Familiarity with networking concepts.
Good to Have
Knowledge of CRM software.
Experience with remote support tools.
Benefits & Perks
- Work from home flexibility.
- Training and development programs.
- Performance bonuses.
Frequently Asked Questions
LiveWhat are the typical tasks for this role?
You will assist clients with software and hardware issues remotely.
Is this a full-time position?
This is a contract position with flexible hours.
What experience is required?
1-3 years in technical support or a related field is preferred.
What is the salary range?
The salary ranges from INR 25,000 to INR 45,000 per month.
How do I apply?
Click "Apply Now" on this page to apply through UrbanHiring. UrbanHiring is recruiting for this role on behalf of a client employer.
Listing last updated