About the role
Are you a passionate IT professional looking to make a significant impact? Our client invites you to apply for the role of Technical Support Specialist in Kochi. In this position, you will be a vital member of our team, serving as the first point of contact for our valued clients and providing exceptional support for a wide range of technical issues.
What you'll do
- Provide technical assistance to clients
- Troubleshoot software and hardware issues
- Document support requests and resolutions
What you'll need
- Bachelor's degree in IT or related field
- Experience in customer service
- Strong troubleshooting skills
Skills
Technical troubleshooting
Customer service orientation
Communication skills
Good to have
Familiarity with ITIL framework
Experience with remote support tools
Benefits
- Competitive salary
- Hybrid work environment
- Professional development opportunities
Interested in this role?
It takes about two minutes. Free to apply — UrbanHiring never asks candidates for money.
Questions about this job
What types of issues will I be handling?
You will assist customers with software, hardware, and network-related issues.
Is this role suitable for someone with moderate experience?
Yes, we are looking for candidates with 2-5 years of experience in technical support.
What is the work schedule like?
You will have a hybrid work schedule with both onsite and remote options.
Listing last updated