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Technical Support Specialist
Techwave Solutions
Techwave Solutions is looking for a Technical Support Specialist to assist clients with IT issues. Bring your problem-solving skills to our team.
Kochi, Kerala
Full time
Hybrid
INR 40,000 - INR 60,000/month
2.0-5.0 yrs experience
Job Description
At Techwave Solutions, we are seeking a dedicated and skilled Technical Support Specialist to join our dynamic team in Kochi. In this role, you will be the first point of contact for our clients, assisting them with a variety of IT issues ranging from software troubleshooting to hardware configuration. Your problem-solving
Key Responsibilities
- Provide technical assistance to clients
- Troubleshoot software and hardware issues
- Document support requests and resolutions
Qualifications
- Bachelor's degree in IT or related field
- Experience in customer service
- Strong troubleshooting skills
Skills
Required
Technical troubleshooting
Customer service orientation
Communication skills
Good to Have
Familiarity with ITIL framework
Experience with remote support tools
Benefits & Perks
- Competitive salary
- Hybrid work environment
- Professional development opportunities
Frequently Asked Questions
LiveWhat types of issues will I be handling?
You will assist customers with software, hardware, and network-related issues.
Is this role suitable for someone with moderate experience?
Yes, we are looking for candidates with 2-5 years of experience in technical support.
What is the work schedule like?
You will have a hybrid work schedule with both onsite and remote options.
Data refreshed in real-time • Sep 2, 2026