About the role
Join the innovative team at our client as a Technical Support Engineer in Bhubaneswar and take your career to the next level. We are looking for a passionate and skilled professional who is eager to provide outstanding support for our cutting-edge software solutions. In this pivotal role, you will be the backbone of our customer service operations, ensuring that our clients receive timely and effective assistance for any technical issues they encounter.
What you'll do
- Provide technical support via phone, email, and chat
- Troubleshoot and resolve software issues
- Assist in software installation and configuration
- Document support processes and solutions
What you'll need
- Bachelor's degree in Computer Science or related field
- 1-3 years of experience in technical support
- Strong problem-solving skills
Skills
Technical troubleshooting
Customer service orientation
Effective communication
Good to have
Familiarity with programming languages
Experience with customer support software
Benefits
- Work from home flexibility
- Opportunity for skill enhancement and training
- Competitive compensation package
Interested in this role?
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Questions about this job
What are my primary responsibilities?
You will troubleshoot software issues and provide solutions to customers.
Is this position fully remote?
Yes, this role is entirely remote.
What technical skills are required?
Knowledge of software troubleshooting and strong communication skills are essential.
What are the working hours?
Working hours are flexible, but you may need to be available during core hours.
How long is the contract duration?
The initial contract is for 12 months, with possible extensions based on performance.
Listing last updated