Technical Support Engineer
UrbanHiring · recruiting for a confidential client
Join our client as a Technical Support Engineer to provide technical assistance to customers. You will troubleshoot and resolve issues related to telecommunications services.
Job Description
Join our client as a Technical Support Engineer in Tiruppur, where you will play a crucial role in delivering exceptional technical assistance to customers. As a key member of the team, you will be responsible for troubleshooting and resolving a variety of issues related to telecommunications services, ensuring customer satisfaction and operational efficiency.
Your day-to-day responsibilities will include diagnosing technical problems, guiding customers through step-by-step solutions, and documenting issues and resolutions in the ticketing system. You will interact with customers via phone, email, and chat, providing clear and concise communication to help them navigate their technical challenges. Your expertise will be vital in identifying trends in customer issues and collaborating with engineering teams to improve product performance.
In addition to technical problem-solving, you will also have the opportunity to contribute to knowledge base articles, helping to build a repository of solutions that can assist both customers and fellow team members. Our client values continuous improvement, and you will be encouraged to share insights and suggestions that can enhance service delivery.
About the Role
This position requires a strong foundation in telecommunications technology and excellent customer service skills. Ideal candidates will have a background in technical support or a related field, with a passion for helping others. You will work in a dynamic environment where your contributions are recognized, and professional development is supported.
Key Responsibilities
- Provide technical assistance and support
- Troubleshoot and resolve issues for customers
- Document technical issues and solutions
Qualifications
- Bachelor's degree in Information Technology or related field
- 2-4 years of experience in technical support
- Excellent problem-solving skills
Skills
Required
Good to Have
Benefits & Perks
- Health insurance
- Career development opportunities
- Performance bonuses
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