Technical Support Engineer
Support Tech Pvt Ltd
Looking for a Technical Support Engineer to assist clients with technical issues and product inquiries.
Job Description
As a Technical Support Engineer at Support Tech Pvt Ltd, you will play a crucial role in ensuring customer satisfaction by providing expert assistance with technical issues and product inquiries. Your primary responsibility will be to troubleshoot and resolve a variety of technical problems that our clients may encounter while using our products. This will involve diagnosing issues, providing step-by-step solutions, and guiding clients through the resolution process.
In this position, you will be the first point of contact for clients requiring technical support. You will be expected to manage incoming support requests via phone, email, and chat, ensuring that each inquiry is addressed promptly and effectively. Strong communication
Key Responsibilities
- Provide technical support to clients
- Resolve customer queries efficiently
- Document and report issues
Qualifications
- Bachelor's degree in IT or related field
- Strong problem-solving skills
- Customer service experience
Skills
Required
Good to Have
Benefits & Perks
- Flexible working hours
- Skill development programs
- Health benefits
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Data refreshed in real-time • Sep 2, 2026