IT Support Technician
TechWave Solutions
We are looking for an IT Support Technician to provide technical support and troubleshooting services to our clients.
Job Description
TechWave Solutions is seeking a dedicated and skilled IT Support Technician to join our dynamic team in Bengaluru. In this role, you will be the first point of contact for our clients, providing exceptional technical support and troubleshooting services. Your expertise will be essential in resolving a variety of issues related to hardware, software, and network systems, ensuring that our clients experience minimal downtime and maximum productivity.
As an IT Support Technician, you will be responsible for diagnosing technical problems, guiding clients through step-by-step solutions, and documenting all interactions in our support ticketing system. You will work closely with our engineering team to escalate complex issues and contribute to the development of solutions that enhance our service offerings. Your ability to communicate effectively with clients, both verbally and in writing, will be crucial in this role.
We are looking for candidates who possess a strong understanding of IT systems, including operating systems, applications, and networking concepts. A background in customer service is highly desirable, as you will need to manage client expectations and provide timely updates on issue resolutions. Additionally, familiarity with remote support tools and ticketing systems will be advantageous.
About the Role
This position offers opportunities for professional growth and development within a fast-paced environment. We value our employees and strive to create a supportive workplace culture where your contributions are recognized and rewarded. If you are passionate about technology and helping others, we encourage you to apply for this exciting opportunity at TechWave Solutions.
Key Responsibilities
- Troubleshoot hardware and software issues
- Provide support via phone and email
- Maintain IT documentation
Qualifications
- Diploma or degree in Computer Science
Skills
Required
Good to Have
Benefits & Perks
- Skill development opportunities
- Health benefits
- Team outings
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Data refreshed in real-time • Jul 18, 2026