About the role
Our client is seeking a dedicated and skilled IT Support Engineer to join our dynamic team in Nagpur. In this role, you will be responsible for providing exceptional technical assistance to our clients, ensuring their IT systems are running smoothly and efficiently. This hybrid position allows you to work both onsite and remotely, offering flexibility while maintaining a strong support presence.
As an IT Support Engineer, your primary duties will include troubleshooting hardware and software issues, assisting with network configurations, and providing guidance on various IT-related queries. You will also be tasked with maintaining and updating documentation related to technical processes and solutions. Your ability to communicate effectively with clients and understand their needs will be crucial in resolving issues promptly and efficiently.
About the Role
In this role, you will collaborate closely with other IT professionals to ensure that all systems operate at optimal performance.
What you'll do
- Provide technical support to clients via phone, email, and chat.
- Diagnose and resolve hardware and software issues.
- Document support requests and solutions.
- Assist in the installation and configuration of IT systems.
- Collaborate with the IT team to improve service delivery.
What you'll need
- Bachelor's degree in computer science or related field.
- 1-3 years of experience in IT support.
- Strong troubleshooting skills.
Skills
Good to have
Benefits
- Work from home flexibility.
- Health insurance.
- Training and development opportunities.
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