About the role

Our client is seeking a dedicated and motivated Customer Service Executive to join their team in Mangalore. In this pivotal role, you will be the first point of contact for customers, providing exceptional service and support. Your primary responsibility will be to assist customers in resolving queries efficiently, ensuring their experience is positive and satisfying.

As a Customer Service Executive, you will engage with customers via various channels, including phone, email, and live chat. Your ability to listen attentively and understand customer needs will enable you to provide tailored solutions, fostering strong customer relationships. You will also be responsible for maintaining accurate records of customer interactions and feedback, which will help the hiring company improve its services and offerings.

In addition to resolving customer issues, you will play a key role in enhancing customer satisfaction by proactively identifying areas for improvement. Your insights will contribute to the development of best practices within the customer service team. The ideal candidate will possess excellent communication skills, a problem-solving mindset, and a passion for helping others.

About the Role

This position offers an exciting opportunity to grow within a dynamic work environment. If you are looking for a role where you can make a real impact on customer experiences while advancing your career, we encourage you to apply. Join our client in their commitment to providing outstanding service and support to their customers.

What you'll do

Handle customer inquiries and provide information.

Resolve complaints and issues effectively.

Maintain customer records and follow up as needed.

What you'll need

High school diploma or equivalent.

Previous experience in retail or customer service is a plus.

Skills

Excellent verbal and written communication. Ability to work under pressure. Strong attention to detail.

Good to have

Familiarity with CRM software. Basic knowledge of retail management.

Benefits

Employee discounts.

Flexible working hours.

Incentive programs for performance.

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Questions about this job

What are the working hours for this part-time role?

The role requires 20 hours per week, with flexible shifts available.

What skills are necessary for this position?

Strong communication skills and a customer-oriented approach are essential.

Is there any training provided?

Yes, comprehensive training will be provided to ensure you understand our products and services.

Listing last updated 27 Sep 2026