UR
Technical Support Engineer
UrbanHiring · recruiting for a confidential client
Our client. is looking for a skilled Technical Support Engineer to join our team. In this role, you will provide technical support to clients, troubleshoot issues, and ensure high levels of customer satisfaction.
Visakhapatnam, Andhra Pradesh
Contract
Hybrid
INR 50,000 - INR 90,000/month
2.0-5.0 yrs experience
Job Description
Our client, a leading technology solutions provider in Visakhapatnam, is on the lookout for a dedicated and skilled Technical Support Engineer to join our dynamic team. In this pivotal role, you will be the first point of contact for our clients, providing exceptional technical support and ensuring their issues are resolved efficiently.
Key Responsibilities
- Provide technical support and troubleshooting
- Document and track customer issues
- Collaborate with development teams to resolve issues
- Assist in training clients on product usage
Qualifications
- Bachelor's degree in Computer Science or related field
- Experience in technical support or customer service
- Strong problem-solving skills
Skills
Required
Technical troubleshooting
Excellent communication skills
Customer service orientation
Good to Have
Familiarity with CRM software
Knowledge of networking concepts
Benefits & Perks
- Work in a dynamic and innovative environment
- Flexible work hours
- Career growth opportunities
Frequently Asked Questions
LiveWhat types of issues will I be troubleshooting?
You will handle a range of technical issues related to software and hardware products.
What qualifications are needed for this position?
A degree in computer science or a related field, along with experience in technical support, is required.
Is this position hybrid?
Yes, the role includes both onsite and remote work options.
What is the salary range for this position?
The salary for this role ranges from INR 50,000 to INR 90,000 per month.
Listing last updated