About the role
Join our client as a Technical Support Engineer in Pune, where you will play a vital role in delivering outstanding IT support services to our diverse clientele. In this dynamic position, you will be responsible for diagnosing and resolving a wide range of technical issues, ensuring that our clients experience seamless operational efficiency and satisfaction. Your expertise will be key to maintaining system functionality and enhancing user experience.
As a member of our dedicated support team, you will engage with clients through various communication channels, including phone, email, and chat, to thoroughly understand their technical concerns.
What you'll do
- Provide technical support to clients
- Document and track issues
- Collaborate with development teams
What you'll need
- Bachelor's degree in Computer Science or related field
- Familiarity with support ticket systems
Skills
Good to have
Benefits
- Health benefits
- Paid training
- Career advancement
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