UR
Technical Support Engineer
UrbanHiring · recruiting for a confidential client
Our client is hiring a Technical Support Engineer to provide exceptional customer service and technical assistance. This role requires strong problem-solving skills and a passion for technology.
Kanpur, Uttar Pradesh
Full time
Onsite
INR 30,000 - INR 50,000/month
1.0-3.0 yrs experience
Job Description
Our client is actively seeking a dedicated and skilled Technical Support Engineer to join our dynamic team in Kanpur. In this role, you will be responsible for providing exceptional customer service and technical assistance to our clients. Your primary focus will be on resolving technical issues, ensuring customer satisfaction, and maintaining our high standards of service.
Key Responsibilities
- Provide technical support to clients.
- Diagnose and resolve technical issues.
- Maintain customer satisfaction through effective service.
- Document support processes and solutions.
Qualifications
- Bachelor's degree in Computer Science or IT.
- 1-3 years of experience in technical support.
- Strong communication and customer service skills.
Skills
Required
Technical troubleshooting skills.
Excellent verbal and written communication.
Familiarity with IT support tools.
Good to Have
Knowledge of networking concepts.
Experience with customer relationship management (CRM) software.
Benefits & Perks
- Competitive salary and health insurance.
- Professional development opportunities.
- Dynamic work environment.
Frequently Asked Questions
LiveWhat will my daily tasks look like?
You will troubleshoot technical issues, assist customers with product usage, and escalate issues when necessary.
What qualifications should I have?
A degree in computer science or IT-related field is preferred, along with relevant experience.
Is this position remote or onsite?
This is an onsite position in Kanpur.
What is the salary for this role?
The salary ranges from INR 30,000 to INR 50,000 per month.
How can I apply?
Click "Apply Now" on this page to apply through UrbanHiring. UrbanHiring is recruiting for this role on behalf of a client employer.
Listing last updated