About the role
Our client is seeking a dedicated and skilled Technical Support Engineer to join our dynamic team in Faridabad. In this pivotal role, you will serve as the first point of contact for our clients, providing exceptional technical assistance and support to resolve their issues efficiently. Your ability to communicate complex technical concepts in a clear and concise manner will be essential in ensuring customer satisfaction and loyalty.
What you'll do
- Provide technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot technical issues.
- Document and track customer interactions in our CRM system.
- Collaborate with development teams to improve product functionality.
What you'll need
- Bachelor's degree in Computer Science or related field.
- 2+ years of experience in technical support or a related field.
- Strong communication and problem-solving skills.
Skills
Excellent verbal and written communication skills.
Proficiency in troubleshooting hardware and software issues.
Strong customer service orientation.
Good to have
Familiarity with CRM software.
Basic knowledge of networking concepts.
Benefits
- Health insurance and wellness programs.
- Opportunities for professional development.
- Flexible working hours.
Interested in this role?
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Questions about this job
What are the primary responsibilities of this role?
You will troubleshoot technical issues, provide solutions, and assist customers with product inquiries.
What qualifications are required?
A Bachelor's degree in Computer Science or related field and experience in technical support are preferred.
Is training provided for new employees?
Yes, comprehensive training will be provided to ensure you're well-equipped to assist our clients.
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