Technical Support Engineer
UrbanHiring · recruiting for a confidential client
Our client is looking for a Technical Support Engineer to provide support for IT services and ensure customer satisfaction.
Job Description
Our client, a leading provider of IT services, is seeking a dedicated and knowledgeable Technical Support Engineer to join our dynamic team in Faridabad. In this role, you will be the frontline support for our clients, ensuring their technical issues are resolved efficiently and effectively. Your primary responsibility will be to provide exceptional support for our IT services, troubleshoot technical problems, and ensure a high level of customer satisfaction.
As a Technical Support Engineer, you will engage with clients to understand their technical challenges and work diligently to resolve them. You will be responsible for diagnosing and resolving hardware and software issues, guiding users through step-by-step solutions, and providing clear communication throughout the support process. Your expertise will help maintain the integrity of our IT services and enhance the overall customer experience.
Key Responsibilities
- Provide technical support to clients via phone, email, and chat.
- Diagnose and resolve technical issues efficiently.
- Document support interactions and solutions.
- Collaborate with development teams to improve product functionality.
Qualifications
- Bachelor's degree in Computer Science or related field.
- Experience in technical support or IT services.
- Strong problem-solving and communication skills.
Skills
Required
Good to Have
Benefits & Perks
- Flexible work environment.
- Health insurance benefits.
- Training and development opportunities.
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