Technical Support Engineer
UrbanHiring · recruiting for a confidential client
We are hiring a Technical Support Engineer to assist customers with technical issues and provide solutions.
Job Description
Our client is seeking a dedicated Technical Support Engineer to join our dynamic team in Delhi. In this role, you will play a crucial part in assisting our customers with a variety of technical issues, ensuring they receive timely and effective solutions. Your expertise will not only help resolve immediate problems but also contribute to enhancing the overall customer experience.
As a Technical Support Engineer, you will be responsible for diagnosing hardware and software malfunctions, troubleshooting network connectivity issues, and providing clear guidance to users. You will work closely with our engineering team to escalate complex issues and ensure they are addressed promptly.
Key Responsibilities
- Troubleshoot and resolve technical problems.
- Provide excellent customer service.
- Document support requests and solutions.
Qualifications
- Bachelor's degree in Computer Science or related field.
- Experience in technical support.
Skills
Required
Good to Have
Benefits & Perks
- Health benefits.
- Training and development opportunities.
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