Technical Support Engineer

UrbanHiring · recruiting for a confidential client

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Listing updated

Pay
₹45,000–70,000 a month
Location
Bhubaneswar, Odisha
Work mode
On-site
Job type
Full time
Experience
2–5 yrs
Category
IT

In hand: about ₹40,500–63,100 a month after PF and income tax (estimate). How it's worked out

Join our client as a Technical Support Engineer where you will provide excellent technical assistance to customers and resolve their issues efficiently.

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About the role

As a Technical Support Engineer, you will be tasked with troubleshooting both hardware and software issues while delivering exceptional customer service. You will work closely with various teams to improve product functionality and ensure user satisfaction. This role is perfect for individuals who are passionate about problem-solving and enjoy engaging directly with customers.

In this dynamic work environment, your skills will not only be valued but also nurtured, providing you with ample opportunities for professional growth and development. If you thrive in a technical challenge and are eager to contribute to a team-oriented atmosphere, we encourage you to apply.

What you'll do

  • Provide technical support to customers via phone, email, and chat.
  • Diagnose and resolve technical issues related to software and hardware.
  • Document support interactions and maintain customer records.
  • Collaborate with product teams to improve user experience.

What you'll need

  • Bachelor's degree in Computer Science or a related field.
  • 2-5 years of experience in technical support or IT helpdesk.
  • Strong problem-solving and communication skills.

Skills

Proficiency in troubleshooting software and hardware issues. Excellent verbal and written communication skills. Ability to work independently and in a team environment.

Good to have

Experience with customer relationship management (CRM) tools. Knowledge of networking and system administration.

Benefits

  • Health insurance and wellness programs.
  • Flexible work hours and paid time off.
  • Professional development and training opportunities.

Interested in this role?

It takes about two minutes. Free to apply — UrbanHiring never asks candidates for money.

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Questions about this job

What are the primary responsibilities of this role?
You will troubleshoot technical issues, assist customers with product inquiries, and collaborate with engineering teams.
What qualifications do I need to apply?
Click "Apply Now" on this page to apply through UrbanHiring. UrbanHiring is recruiting for this role on behalf of a client employer.
Is this position onsite or remote?
This is an onsite position based in CIDCO, Bhubaneshwar.
What is the salary range for this position?
The salary ranges from INR 45,000 to INR 70,000 monthly, depending on experience.
How do I apply for this job?
Click "Apply Now" on this page to apply through UrbanHiring. UrbanHiring is recruiting for this role on behalf of a client employer.

Listing last updated

Technical Support Engineer

₹45,000–70,000 a month

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