About the role
Our client, a leading technology solutions provider in Aurangabad, is seeking a dedicated Technical Support Engineer to join our dynamic team. This part-time hybrid role places you at the forefront of client interactions, where you will be the first point of contact for providing exceptional technical support and ensuring client satisfaction with our products and services.
As a Technical Support Engineer, you will be responsible for troubleshooting hardware and software issues, guiding clients through problem-solving processes, and offering tailored solutions to meet their unique needs. Your ability to communicate complex technical concepts clearly and concisely will be essential in helping clients understand and resolve their issues efficiently. You will also assist in documenting technical processes, contributing to knowledge base articles that enhance our support resources, and ensuring that our team has access to the most accurate and up-to-date information.
What you'll do
- Provide technical support to clients via phone and email
- Troubleshoot hardware and software issues
- Document support interactions and solutions
- Collaborate with IT teams to resolve complex issues
What you'll need
- Bachelor's degree in Computer Science or related field
- 1-3 years of experience in technical support
- Familiarity with IT troubleshooting tools
Skills
Good to have
Benefits
- Flexible working hours
- Work-from-home options
- Professional growth opportunities
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