About the role
Join our client as an IT Support Technician in the vibrant city of Mumbai, where you will be at the forefront of delivering exceptional technical support to our internal teams and valued clients. In this pivotal role, your expertise will be essential for ensuring the seamless operation of all IT systems, addressing and resolving any technical issues that may arise with precision and efficiency.
As an IT Support Technician, you will be responsible for diagnosing hardware and software problems, providing timely resolutions, and ensuring that our technology infrastructure runs smoothly. You will work closely with various departments, assisting them in troubleshooting their IT-related challenges and enhancing their overall productivity. Your role will involve not just reactive support but also proactive measures to prevent potential issues, making you a vital part of our IT strategy.
What you'll do
- Provide technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues
- Assist with system upgrades and installations
What you'll need
- Diploma or degree in IT or related field
- Good communication skills
- Experience with troubleshooting
Skills
Good to have
Benefits
- Flexible working hours
- Work from home options
- Professional development programs
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