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Healthcare Support Specialist

HealthFirst Solutions

Join our team at HealthFirst Solutions as a Healthcare Support Specialist. Help patients navigate their healthcare journey while providing top-notch support.

Chennai, Tamil Nadu

Full time Onsite

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INR 40,000 - INR 70,000/month 2.0-5.0 yrs experience

Job Description

At HealthFirst Solutions, we are seeking a dedicated Healthcare Support Specialist to join our dynamic team in Chennai. In this pivotal role, you will assist patients in navigating their healthcare journeys, ensuring they receive the support and information they need to make informed decisions about their health. Your primary responsibility will be to provide top-notch assistance, addressing patient inquiries and concerns with empathy and professionalism.

As a Healthcare Support Specialist, you will play a crucial role in enhancing the patient experience. You will be the first point of contact for patients, helping them understand their healthcare options, scheduling appointments, and facilitating communication between patients and healthcare providers. Your ability to listen actively and respond effectively will be essential in building trust and rapport with our patients.

In addition to patient interaction, you will also be responsible for maintaining accurate records, processing patient information, and ensuring compliance with healthcare regulations. You will collaborate closely with our medical staff to streamline processes and improve service delivery. This role requires strong organizational

Key Responsibilities

Assist patients with inquiries and appointment scheduling.
Maintain and update patient records accurately.
Coordinate with healthcare professionals to ensure quality service.

Qualifications

Bachelor's degree in healthcare administration or related field.
Minimum 2 years of experience in a healthcare setting.
Strong communication and interpersonal skills.

Skills

Required

Excellent communication skills. Ability to work in a fast-paced environment. Proficiency in healthcare software tools.

Good to Have

Knowledge of medical terminology. Experience with patient management systems.

Benefits & Perks

Health insurance coverage.
Professional development opportunities.
Work-life balance initiatives.

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