Customer Service Associate
UrbanHiring · recruiting for a confidential client
Join our team at our client as a Customer Service Associate. This part-time hybrid role involves assisting customers and providing excellent service.
Job Description
Our client is excited to invite dedicated and enthusiastic individuals to apply for the role of Customer Service Associate at our Lucknow location. This part-time hybrid position is perfect for those who are passionate about delivering exceptional customer service and wish to positively impact our clients' experiences.
As a Customer Service Associate, you will serve as the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring their overall satisfaction. Your role will involve actively listening to customer concerns, providing accurate information, and implementing solutions that enhance the customer experience. You will be responsible for handling a variety of customer queries, from product information to troubleshooting issues, all while maintaining a friendly and professional demeanor.
In addition to addressing customer inquiries, you will also have the opportunity to contribute to process improvements by providing feedback on common customer issues and suggesting enhancements to our service protocols.
Key Responsibilities
- Respond to customer inquiries via phone and email
- Resolve customer complaints with empathy
- Provide accurate product information
- Maintain customer records and feedback
- Collaborate with team members to improve service quality
Qualifications
- High school diploma or equivalent
- 1-3 years of experience in customer service
- Strong interpersonal skills
Skills
Required
Good to Have
Benefits & Perks
- Flexible scheduling
- Performance incentives
- Friendly work environment
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