About the role
Our client is on the lookout for a dedicated Part-Time Customer Support Executive based in Lucknow. This role is crucial for enhancing customer satisfaction and ensuring that all inquiries are handled efficiently and professionally. As the first point of contact for customers, you will play a significant role in representing the brand and fostering a positive experience.
In this position, you will be responsible for responding to customer queries via various channels, including phone, email, and chat. You will assist customers in navigating the company's products and services, providing them with the information they need to make informed decisions. Your ability to listen actively and empathize with customers will be key to resolving issues and building rapport.
Additionally, you will be expected to maintain accurate records of customer interactions and feedback to help improve service quality. Collaborating with other team members, you will contribute to the continuous improvement of support processes and uphold the company's commitment to excellent service. Our client values flexibility, and this part-time position is designed to fit around your schedule while still providing an opportunity to develop your professional skills.
About the Role
If you are passionate about customer service and enjoy helping others, this is the perfect opportunity for you. Join our client’s team and become an integral part of a supportive and dynamic work environment in Lucknow.
What you'll do
- Handle customer inquiries and complaints.
- Provide product information and support.
- Document customer interactions.
What you'll need
- Bachelor's degree or equivalent experience.
- Experience in customer service is a plus.
- Strong listening skills.
Skills
Good to have
Benefits
- Flexible working hours.
- Gain experience in customer service.
- Opportunity for future full-time roles.
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