About the role
Join our dynamic team as a Remote Technical Support Specialist, where you will play a pivotal role in delivering outstanding customer service in the IT sector. In this remote position, you will be the first point of contact for clients facing technical challenges, ensuring they receive prompt and effective solutions.
What you'll do
- Provide technical assistance to clients.
- Resolve issues via email, chat, or phone.
- Document troubleshooting processes.
- Collaborate with the development team for product improvements.
What you'll need
- Degree in IT or Computer Science.
- 1-3 years of experience in technical support.
- Strong problem-solving skills.
Skills
Technical troubleshooting.
Customer service.
Communication skills.
Good to have
Familiarity with software applications.
Experience in a helpdesk environment.
Benefits
- Flexible work hours.
- Professional development training.
- Work-from-home allowance.
Interested in this role?
It takes about two minutes. Free to apply — UrbanHiring never asks candidates for money.
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Questions about this job
What will my day-to-day responsibilities be?
You will troubleshoot client issues, provide technical solutions, and maintain documentation.
What qualifications are needed?
A degree in IT or a related field and prior support experience are preferred.
Is this position remote?
Yes, this is a fully remote position.
What is the salary for this job?
The salary ranges from INR 25,000 to INR 45,000 per month.
How do I apply?
Click "Apply Now" on this page to apply through UrbanHiring. UrbanHiring is recruiting for this role on behalf of a client employer.
Listing last updated