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Technical Support Engineer at Tech Innovators Pvt Ltd

Tech Innovators Pvt Ltd

Tech Innovators Pvt Ltd is seeking a Technical Support Engineer to provide top-notch support to our clients. You will be responsible for troubleshooting technical issues, assisting with system installations, and ensuring customer satisfaction.

Kanpur, Uttar Pradesh
Full time Onsite
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INR 35,000 - INR 50,000/month 2.0-5.0 yrs experience

Job Description

Tech Innovators Pvt Ltd is on the lookout for a dedicated Technical Support Engineer to join our dynamic team in Kanpur. In this pivotal role, you will play an essential part in providing top-notch support to our clients, ensuring their technical issues are resolved promptly and efficiently. As a Technical Support Engineer, your primary responsibility will include troubleshooting a variety of technical issues that our clients may encounter, assisting them with system installations, and providing ongoing support to enhance their user experience.

Your role will involve interacting closely with clients to understand their needs and deliver solutions that meet their expectations. You will also be responsible for documenting all interactions with clients, maintaining a detailed record of issues and solutions. This documentation will not only help in resolving recurring issues but also contribute to improving our support processes. As part of your duties, you will collaborate with the development team to escalate complex issues and ensure timely resolutions.

We are looking for someone with strong communication

Key Responsibilities

  • Provide technical support to clients via phone, email, and chat.
  • Diagnose and troubleshoot software and hardware issues.
  • Document and track all support interactions.
  • Assist with the installation and configuration of company products.

Qualifications

  • Bachelor's degree in Computer Science or related field.
  • Experience in a technical support role.
  • Strong understanding of IT systems and networks.

Skills

Required

Excellent communication and interpersonal skills. Strong analytical and troubleshooting skills. Ability to work under pressure.

Good to Have

Experience with CRM software. Knowledge of cloud computing.

Benefits & Perks

  • Health insurance and wellness programs.
  • Paid time off and holidays.
  • Continuous learning and development opportunities.

Interested in this role?

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Frequently Asked Questions

Live
What kind of technical issues will I be handling?
You will handle software and hardware-related issues and provide support for our products.
Is there a training program for new hires?
Yes, we provide comprehensive training for all new employees.
What are the working hours for this position?
The standard working hours are 9 AM to 6 PM, Monday to Friday.
What skills are necessary for this role?
Strong problem-solving skills and technical knowledge are essential.
Are there opportunities for advancement?
Yes, we encourage career growth and advancement within the company.

Data refreshed in real-time • Sep 2, 2026

Technical Support Engineer at Tech Innovators Pvt Ltd

Tech Innovators Pvt Ltd

Apply Now