About the role

Our client, a leader in software solutions, is seeking a dedicated Software Support Specialist to join our dynamic team on a contract basis in Kolhapur. In this pivotal role, you will be the first point of contact for our clients, providing exceptional technical support and ensuring their software-related issues are resolved efficiently.

As a Software Support Specialist, your primary responsibility will be to assist clients in troubleshooting and resolving their software inquiries. You will work closely with our development team to relay feedback and help enhance our software products. Your ability to communicate effectively and empathize with users will be key in building strong relationships and ensuring customer satisfaction.

In addition to technical support, you will also be responsible for documenting issues and solutions, maintaining a knowledge base that can be utilized for future reference. This role requires a proactive approach to problem-solving and the ability to work independently while managing multiple client requests simultaneously.

About the Role

Our client values a supportive and collaborative work environment, where your contributions will be recognized and appreciated. If you are passionate about technology and enjoy helping others, this is an excellent opportunity to grow your skills while making a meaningful impact. Join us in Kolhapur and be part of a team that is dedicated to delivering top-notch software solutions.

What you'll do

Provide technical support to clients

Troubleshoot software issues

Document support requests and solutions

Collaborate with development teams on software improvements

What you'll need

Bachelor's degree in Computer Science or related field

3-6 years of experience in software support

Excellent communication skills

Skills

Technical troubleshooting Customer service Software knowledge

Good to have

Experience with CRM systems Knowledge of programming languages

Benefits

Health insurance

Performance bonuses

Flexible working conditions

Questions about this job

What does a typical day look like for this role?

You will spend your day troubleshooting client issues, providing technical support, and collaborating with the development team.

Is this position fully remote?

No, this is a hybrid role with both onsite and remote work.

What skills are essential for this position?

Strong problem-solving skills and experience with customer support in software environments are essential.

Listing last updated 28 Sep 2026

Software Support Specialist