About the role
Join our client as a Senior IT Support Specialist and take the lead in our dynamic technical support team. In this role, you will be pivotal in diagnosing and resolving complex IT issues, ensuring a seamless experience for our users. Your expertise will be essential in managing escalated support tickets and providing timely solutions to enhance our operational efficiency.
As a Senior IT Support Specialist, you will engage with both internal teams and external clients, facilitating communication and understanding of technical challenges. You will be responsible for troubleshooting hardware and software problems, performing system upgrades, and maintaining network security protocols. Your ability to analyze issues and implement effective solutions will be crucial in minimizing downtime and optimizing user satisfaction.
What you'll do
- Lead the IT support team in troubleshooting and resolving technical issues.
- Ensure timely response to support tickets and maintain service level agreements.
- Develop and implement IT support processes and documentation.
- Conduct training sessions for new IT staff and end-users.
What you'll need
- Bachelor's degree in Computer Science or related field.
- 5+ years of experience in IT support or a related role.
- ITIL or CompTIA certification is preferred.
Skills
Good to have
Benefits
- Health insurance coverage.
- Performance bonuses.
- Opportunities for professional development.
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