About the role
Join our client as a Senior IT Support Specialist and take the lead in our dynamic team located in Ludhiana. In this critical role, you will oversee our IT support team, ensuring that our technology infrastructure is running smoothly and efficiently. Your extensive experience in IT support is vital for troubleshooting a diverse array of technical issues, optimizing system performance, and elevating user satisfaction.
As a Senior IT Support Specialist, you will provide hands-on support to users, addressing hardware and software challenges with skill and precision. Your role will involve not just resolving issues but also implementing effective solutions that enhance our IT processes and improve overall operational efficiency. You will work closely with various departments to understand their technical needs and ensure that our systems are aligned with organizational goals.
Your leadership will also extend to training and mentoring junior staff, sharing your expertise, and nurturing a collaborative team environment. You will be responsible for developing training programs and resources that empower your team to grow and succeed.
What you'll do
- Lead and mentor the IT support team
- Manage IT projects and ensure timely delivery
- Troubleshoot and resolve complex IT issues
- Develop IT policies and procedures
What you'll need
- Bachelor's degree in Computer Science or related field
- 5+ years of experience in IT support
- IT certifications (e.g., CompTIA, Microsoft) preferred
Skills
Good to have
Benefits
- Competitive salary
- Health insurance and retirement benefits
- Professional development opportunities
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