Remote Customer Success Manager

UrbanHiring · recruiting for a confidential client

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Listing updated

Pay
₹45,000–70,000 a month
Location
Tirupati, Andhra Pradesh
Work mode
Remote
Job type
Contract
Experience
2–5 yrs
Category
IT

In hand: about ₹40,500–63,100 a month after PF and income tax (estimate). How it's worked out

Our client. is seeking a Remote Customer Success Manager to enhance customer relationship management. You will be responsible for ensuring client satisfaction and maximizing the value of our solutions.

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About the role

Our client. is currently seeking a dedicated Remote Customer Success Manager to join our dynamic team in Tirupati. In this pivotal role, you will be instrumental in enhancing customer relationship management and ensuring that our clients derive maximum value from our innovative solutions. Your primary focus will be on fostering strong relationships with clients, understanding their unique needs, and advocating for their success within our organization.

As a Remote Customer Success Manager, you will engage with clients regularly to assess their satisfaction levels and gather feedback on our products and services. This will involve conducting periodic check-ins and surveys to ensure that we are meeting their expectations and addressing any concerns they may have in a timely manner. You will work closely with cross-functional teams, including product development and sales, to address client concerns promptly and effectively, ensuring a seamless experience.

Your role will also involve developing and delivering training sessions and resources to empower clients in using our solutions to their fullest potential. By providing guidance and support, you will help clients navigate our offerings and maximize their effectiveness.

What you'll do

  • Manage and nurture client relationships to ensure satisfaction
  • Conduct regular check-ins and performance reviews with clients
  • Identify opportunities for upselling and cross-selling services
  • Collaborate with technical teams to resolve customer issues

What you'll need

  • Bachelor's degree in business, IT, or related field
  • Experience in customer success or account management
  • Strong problem-solving and communication skills

Skills

Excellent communication and interpersonal skills Ability to analyze customer feedback and data Strong organizational skills

Good to have

Familiarity with CRM platforms Experience in the technology sector

Benefits

  • Work from anywhere with a flexible schedule
  • Performance bonuses based on customer satisfaction metrics
  • Access to professional development resources

Interested in this role?

It takes about two minutes. Free to apply — UrbanHiring never asks candidates for money.

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Questions about this job

What does a Customer Success Manager do?
You will oversee customer onboarding, provide training, and act as the primary point of contact for customer inquiries.
Is this a full-time position?
This is a contract role with flexible hours.
What tools will I need to use?
You will primarily use CRM software and project management tools.
What qualifications do I need?
A degree in business or IT, along with relevant experience in customer success or account management.
Is there potential for a permanent position?
Yes, high-performing contractors may be considered for permanent roles.

Listing last updated

Remote Customer Success Manager

₹45,000–70,000 a month

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