IT Support Specialist
Tech Solutions Ltd.
As an IT Support Specialist, you will provide technical support and troubleshooting assistance to end-users. You will help maintain IT systems and ensure smooth operations.
Job Description
As an IT Support Specialist at Tech Solutions Ltd. in Pune, you will play a crucial role in ensuring the seamless operation of our IT systems and providing exceptional technical support to our end-users. Your primary responsibility will be to troubleshoot and resolve various technical issues, assisting employees in overcoming any challenges they face with their hardware and software.
In this dynamic position, you will be tasked with diagnosing problems, offering solutions, and providing training on software applications and IT best practices. Your expertise will help maintain the integrity of our IT infrastructure and ensure that all systems are running smoothly. You will also be responsible for documenting support requests and resolutions to enhance our knowledge base and improve service delivery.
Collaboration is key in this role; you will work closely with other IT team members to implement upgrades and enhancements to our systems. Additionally, you will assist in the onboarding process of new employees by setting up their IT equipment and ensuring they have access to necessary resources. Your proactive approach and dedication to customer service will contribute significantly to the overall efficiency of our operations.
About the Role
At Tech Solutions Ltd., we value innovation and encourage our team members to continuously develop their
Key Responsibilities
- Respond to IT support requests
- Troubleshoot hardware and software issues
- Maintain IT documentation
- Assist in system upgrades
Qualifications
- Diploma or degree in Computer Science
- Experience in IT support roles
Skills
Required
Good to Have
Benefits & Perks
- Training opportunities
- Health benefits
- Flexible working hours
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Data refreshed in real-time • Sep 2, 2026