IT Support Specialist

UrbanHiring · recruiting for a confidential client

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Listing updated

Pay
₹30,000–45,000 a month
Location
Ahmedabad, Gujarat
Work mode
On-site
Job type
Full time
Experience
1–3 yrs
Category
IT

In hand: about ₹26,900–40,500 a month after PF and income tax (estimate). How it's worked out

Our client seeks an IT Support Specialist to provide technical assistance and support to clients. This position involves troubleshooting hardware and software issues to ensure smooth operations.

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About the role

Join our client as an IT Support Specialist and become an integral part of our dynamic team in Ahmedabad. In this role, you will serve as the primary point of contact for our valued clients, delivering essential technical support and assistance for a wide range of IT-related issues. Your expertise will play a crucial role in minimizing operational disruptions for our clients, thereby enhancing their satisfaction with our innovative technology services.

About the Role

As an IT Support Specialist, you will be responsible for diagnosing and troubleshooting hardware and software problems, guiding clients through step-by-step solutions, and ensuring that all issues are resolved efficiently and effectively. You will work with various operating systems and applications, which requires a solid understanding of both hardware components and software functionalities. Your role will also involve maintaining and monitoring computer systems and networks to proactively prevent issues, ensuring optimal performance at all times.

Collaboration is key in this role, as you will need to effectively communicate with internal teams to escalate complex issues that require higher-level intervention. You will also contribute to documenting support processes and creating user guides, empowering clients to navigate common technical challenges independently. Your ability to provide clear and concise instructions will be vital in helping clients understand the solutions you provide.

If you are passionate about technology and dedicated to delivering exceptional customer service, we encourage you to apply and join us in making a difference in our clients' experiences. At our client, we believe in fostering a supportive work environment that encourages professional growth and development.

What you'll do

  • Provide technical support for hardware and software issues
  • Install and configure computer systems
  • Maintain inventory of IT equipment and software

What you'll need

  • Bachelor's degree in Computer Science or related field
  • 1-3 years of experience in IT support
  • Strong problem-solving skills

Skills

Proficiency in Windows and Mac OS Knowledge of networking concepts Excellent communication skills

Good to have

Experience with remote support tools Certification in ITIL or related frameworks

Benefits

  • Health insurance
  • Paid time off
  • Opportunities for career advancement

Interested in this role?

It takes about two minutes. Free to apply — UrbanHiring never asks candidates for money.

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Questions about this job

What type of issues will I be troubleshooting?
You will resolve hardware, software, and network issues for clients and internal teams.
What qualifications are needed for this role?
A degree in Computer Science or related field, along with 1-3 years of IT support experience, is required.
Will I be working in a team?
Yes, you will collaborate with other IT professionals to provide comprehensive support.

Listing last updated

IT Support Specialist

₹30,000–45,000 a month

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