Customer Support Executive

UrbanHiring · recruiting for a confidential client

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Listing updated

Pay
₹25,000–35,000 a month
Location
Vadodara, Gujarat
Work mode
On-site
Job type
Full time
Experience
1–3 yrs
Category
Customer Service

In hand: about ₹22,400–31,400 a month after PF and income tax (estimate). How it's worked out

Join our client as a Customer Support Executive, where you will provide exceptional service to our clients. This is an exciting opportunity to develop your skills in a dynamic environment.

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About the role

Our client is seeking a dedicated and enthusiastic Customer Support Executive to join our team in Vadodara. In this role, you will be the first point of contact for our clients, providing them with exceptional service and support. Your primary responsibility will be to address client inquiries, resolve issues, and ensure a positive customer experience. We pride ourselves on our commitment to customer satisfaction, and you will play a vital role in upholding this standard.

As a Customer Support Executive, you will engage with clients through various channels, including phone, email, and chat. Your adeptness at understanding customer needs and providing timely solutions will be essential. You will handle a variety of inquiries, from product information to troubleshooting, ensuring that each client feels valued and heard. Your ability to communicate effectively and empathetically will be crucial in building and maintaining strong relationships with our clients.

In addition to client interactions, you will be responsible for documenting customer interactions and feedback. This data will be crucial for our continuous improvement efforts, allowing us to enhance our services based on real client experiences. You will also collaborate with other departments to escalate complex issues, ensuring that we provide comprehensive solutions.

This position offers a fantastic opportunity to grow your career in a fast-paced environment.

What you'll do

  • Respond to customer queries via phone, email, and chat.
  • Assist customers with product information and troubleshooting.
  • Document interactions and maintain accurate records.
  • Collaborate with team members to improve service processes.

What you'll need

  • Bachelor's degree or equivalent experience.
  • Proficiency in English and local language.
  • Experience with CRM software is a plus.

Skills

Excellent verbal and written communication skills. Ability to work under pressure. Strong attention to detail.

Good to have

Familiarity with customer support software. Knowledge of industry best practices.

Benefits

  • Health insurance coverage.
  • Performance bonuses.
  • Professional development opportunities.

Interested in this role?

It takes about two minutes. Free to apply — UrbanHiring never asks candidates for money.

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Questions about this job

What are the primary responsibilities of this role?
You will handle customer inquiries, resolve issues, and maintain customer satisfaction.
Is there any specific experience required?
A minimum of 1 year in a customer service role is preferred.
What is the work schedule?
The work schedule is Monday to Friday, with occasional weekend shifts.
What skills are essential for this position?
Strong communication, problem-solving, and empathy skills are essential.
How do I apply for this job?
Click "Apply Now" on this page to apply through UrbanHiring. UrbanHiring is recruiting for this role on behalf of a client employer.

Listing last updated

Customer Support Executive

₹25,000–35,000 a month

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