About the role
At our client, we are seeking a dedicated Customer Support Executive to enhance our commitment to providing exceptional service to our clients. Located in the vibrant city of Thiruvananthapuram, this role is pivotal in assisting customers with their financial queries and ensuring they receive the highest quality support. As a Customer Support Executive, you will be the first point of contact for clients, addressing their concerns and guiding them through our services.
What you'll do
- Respond to customer inquiries via phone and email.
- Provide solutions to account-related issues.
- Maintain accurate records of customer interactions.
What you'll need
- Bachelor's degree in any discipline.
- Strong communication and interpersonal skills.
- Prior experience in customer service is a plus.
Skills
Excellent verbal and written communication skills.
Proficiency in MS Office.
Strong problem-solving abilities.
Good to have
Familiarity with CRM software.
Experience in financial services.
Benefits
- Health insurance coverage.
- Performance bonuses.
- Opportunities for professional development.
Interested in this role?
It takes about two minutes. Free to apply — UrbanHiring never asks candidates for money.
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Questions about this job
What are the primary responsibilities of this role?
You will assist clients with inquiries, manage account issues, and provide product information.
What qualifications are needed?
A bachelor's degree in any field is preferred along with excellent communication skills.
Is there a possibility for career growth?
Yes, we offer training and development programs to help you advance your career.
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