About the role
At our client, we are looking for a dedicated part-time Customer Support Executive to join our dynamic team in Shimla. In this role, you will be the first point of contact for our customers, providing them with exceptional service and technical assistance. Your ability to communicate effectively and resolve issues promptly will be crucial in ensuring customer satisfaction.
What you'll do
- Handle customer queries through various channels
- Provide technical support and troubleshooting
- Document customer interactions and feedback
- Collaborate with teams to improve service processes
What you'll need
- 1-3 years of experience in customer support or IT
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
Skills
Excellent problem-solving abilities
Strong verbal and written communication skills
Basic technical knowledge
Good to have
Experience with CRM software
Knowledge of IT support tools
Benefits
- Work-life balance with flexible hours
- Performance bonuses
- Professional growth opportunities
Interested in this role?
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Questions about this job
What does the job entail?
You will respond to customer inquiries, resolve technical issues, and ensure customer satisfaction.
What are the working hours for this part-time role?
Working hours are flexible, with a commitment of 20-25 hours per week.
What qualifications do I need?
A background in customer service or IT support is beneficial, along with good communication skills.
Is training provided?
Yes, comprehensive training will be provided to ensure you are equipped for the role.
Listing last updated