About the role
As a Customer Support Executive, you will be the first point of contact for guests, providing essential information and assistance to ensure a memorable experience. Your daily tasks will involve handling inquiries, resolving complaints, and coordinating with various departments to fulfill guest needs.
This role is ideal for individuals who are passionate about customer service and hospitality. You will work in a supportive environment where your contributions are valued, and there are opportunities for growth and development within the hotel industry.
What you'll do
- Assist guests with inquiries and provide information about hotel services.
- Resolve guest complaints efficiently and ensure satisfaction.
- Coordinate with housekeeping and maintenance for guest requests.
- Maintain records of guest interactions and transactions.
What you'll need
- High school diploma or equivalent; degree in hospitality is a plus.
- Strong communication and interpersonal skills.
- Experience in customer service or hospitality preferred.
Skills
Excellent verbal and written communication skills.
Strong problem-solving abilities.
Ability to work in a fast-paced environment.
Good to have
Familiarity with hotel management software.
Multilingual abilities.
Benefits
- Health insurance coverage.
- Employee discounts on hotel services.
- Opportunities for career advancement.
Interested in this role?
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Questions about this job
What are the main responsibilities of a Customer Support Executive?
You will handle guest inquiries, resolve complaints, and coordinate with other departments.
Is this position onsite or remote?
This is an onsite position based in Nayapalli, Bhubaneshwar.
What qualifications are needed for this role?
A background in hospitality or customer service is preferred but not mandatory.
What is the expected salary range for this position?
The salary range is between INR 25,000 to INR 40,000 per month.
How can I apply for this role?
Click "Apply Now" on this page to apply through UrbanHiring. UrbanHiring is recruiting for this role on behalf of a client employer.
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