Technical Support Associate
SupportTech Services
Join us as a Technical Support Associate to assist customers with technical issues and inquiries.
Job Description
SupportTech Services is seeking a dedicated and skilled Technical Support Associate to join our dynamic team in Mumbai. In this role, you will be the first point of contact for our customers, providing exceptional support and guidance for a variety of technical issues and inquiries. Your expertise will play a crucial role in ensuring customer satisfaction and enhancing the overall user experience with our products.
As a Technical Support Associate, you will handle a wide range of technical problems, from diagnosing software malfunctions to troubleshooting hardware issues. You will communicate with customers via phone, email, and chat, ensuring that their concerns are addressed promptly and effectively. Your ability to explain complex technical concepts in a clear and friendly manner will be essential in helping customers navigate their challenges.
We are looking for candidates who have a strong technical background, excellent communication
Key Responsibilities
- Provide technical assistance
- Resolve customer queries
- Document support interactions
Qualifications
- Bachelor's degree in IT or related field
- Good communication skills
Skills
Required
Good to Have
Benefits & Perks
- Health insurance
- Work-life balance
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Data refreshed in real-time • Sep 2, 2026