Software Support Engineer
UrbanHiring · recruiting for a confidential client
Our client is looking for an experienced Software Support Engineer to join our team. This hybrid role involves providing technical support and solving software issues for our clients, ensuring high levels of customer satisfaction.
Job Description
Our client is seeking a skilled Software Support Engineer to join our dynamic team in Thiruvananthapuram. In this hybrid role, you will be responsible for providing exceptional technical support and resolving software-related issues for our clients. Your contributions will be vital in ensuring high levels of customer satisfaction and maintaining our reputation for excellence.
As a Software Support Engineer, you will engage with clients to understand their technical challenges and provide tailored solutions. Your expertise will allow you to troubleshoot and diagnose software problems efficiently, guiding users through step-by-step resolutions. You will also collaborate closely with our development team to communicate recurring issues and suggest improvements to our software products.
Key Responsibilities
- Provide technical support for software applications.
- Diagnose and resolve software issues for clients.
- Document and track support requests.
- Collaborate with development teams for software improvements.
Qualifications
- Bachelor's degree in Computer Science or related field.
- Proven experience in software support or technical support.
- Strong problem-solving skills.
Skills
Required
Good to Have
Benefits & Perks
- Health insurance and benefits.
- Professional development programs.
- Flexible working hours.
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