UR

Remote IT Support Specialist

UrbanHiring · recruiting for a confidential client

Join our client's team as a Remote IT Support Specialist. This role involves providing technical support remotely to clients, troubleshooting issues, and ensuring optimal IT operations.

Kolkata, West Bengal
Contract Remote
Share on WhatsApp Share on LinkedIn Share on X (Twitter)
Apply Now
INR 40,000 - INR 80,000/month 2.0-5.0 yrs experience

Job Description

We are seeking a dedicated Remote IT Support Specialist to join our client's team in Kolkata. This pivotal role involves providing exceptional technical support to clients from the comfort of your own home. As a Remote IT Support Specialist, you will be responsible for troubleshooting various IT issues, ensuring that clients have a seamless experience with their technology. Your expertise will help maintain optimal IT operations, allowing businesses to function efficiently.

In this role, you will engage with clients through various communication channels, including phone, email, and chat. You will diagnose and resolve technical problems, ranging from software glitches to network connectivity issues. Your ability to think critically and communicate solutions clearly will be essential in providing top-notch support. Additionally, you will document all interactions with clients, ensuring that there is a clear record of issues and resolutions.

Our client values continuous learning and professional growth.

Key Responsibilities

  • Provide technical support and troubleshoot client issues.
  • Manage and resolve tickets in a timely manner.
  • Document support processes and solutions for future reference.
  • Collaborate with the IT team to improve systems and processes.

Qualifications

  • Bachelor's degree in Information Technology or related field.
  • 2+ years of experience in IT support or helpdesk roles.
  • Strong problem-solving and communication skills.

Skills

Required

Technical troubleshooting skills. Familiarity with various operating systems. Excellent verbal and written communication skills.

Good to Have

Experience with remote support tools. Knowledge of network configurations.

Benefits & Perks

  • Flexible working hours.
  • Opportunity to work with a dynamic team.
  • Professional development and training opportunities.

Interested in this role?

Apply now and take the next step in your career

Apply for this Position

Frequently Asked Questions

Live
What are the main responsibilities of this role?
You will be responsible for resolving technical issues, providing customer support, and maintaining IT systems.
Is this position fully remote?
Yes, this position is fully remote, allowing for flexibility in your work environment.
What qualifications are required?
A degree in IT or a related field along with relevant support experience is preferred.
What is the expected salary for this role?
The salary for this contract position ranges from INR 40,000 to INR 80,000 per month.
How do I apply for this job?
Click "Apply Now" on this page to apply through UrbanHiring. UrbanHiring is recruiting for this role on behalf of a client employer.

Listing last updated

Remote IT Support Specialist

UrbanHiring

Apply Now