IT Support Specialist
UrbanHiring · recruiting for a confidential client
Our client is seeking a part-time IT Support Specialist to troubleshoot and resolve technical issues for our clients. This hybrid role offers flexibility and the chance to work with a dynamic team in Thiruvananthapuram.
Job Description
Our client is seeking a dedicated part-time IT Support Specialist to join our dynamic team in Thiruvananthapuram. In this vital role, you will be responsible for troubleshooting and resolving various technical issues faced by our clients, ensuring that their systems run smoothly and efficiently. Your expertise will be crucial in maintaining high levels of customer satisfaction and operational efficiency.
As an IT Support Specialist, your daily tasks will involve diagnosing hardware and software problems, providing support for network issues, and assisting users with technical inquiries. You will have the opportunity to work closely with clients, helping them understand and resolve their technological challenges. In addition to problem-solving, you will also play a key role in documenting solutions and implementing best practices to enhance our support processes.
Key Responsibilities
- Provide technical support to clients
- Troubleshoot hardware and software issues
- Maintain documentation of support requests
- Assist in system upgrades and installations
- Collaborate with IT team members on projects
Qualifications
- Bachelor's degree in Computer Science or related field
- 1-3 years of experience in IT support
- Strong problem-solving skills
Skills
Required
Good to Have
Benefits & Perks
- Flexible working hours
- Opportunity for skill development
- Work from home options available
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