About the role
At our client, we are on the lookout for a dedicated IT Support Specialist to become an integral part of our dynamic team in Thiruvananthapuram. In this crucial role, you will be responsible for providing exceptional technical support to our employees, ensuring that all IT operations run smoothly and efficiently. As the first point of contact for any IT-related issues, your ability to troubleshoot problems and implement solutions will significantly enhance productivity across the organization.
Your day-to-day tasks will include diagnosing hardware and software issues, managing user accounts, and maintaining IT documentation. You will work closely with various departments to understand their technology needs and provide tailored solutions.
What you'll do
- Provide technical support to staff and resolve issues.
- Install and configure hardware and software.
- Maintain IT documentation and inventory.
- Assist in training employees on IT systems.
What you'll need
- Bachelor's degree in Information Technology or related field.
- Experience in technical support or IT helpdesk.
- Strong problem-solving skills.
Skills
Good to have
Benefits
- Health and wellness programs.
- Professional development opportunities.
- Dynamic and innovative work culture.
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