IT Support Specialist
UrbanHiring · recruiting for a confidential client
Join our client as an IT Support Specialist. This role involves providing technical support to clients and ensuring smooth IT operations.
Job Description
Our client is seeking a dedicated IT Support Specialist to join our dynamic team in Rourkela. In this pivotal role, you will be responsible for providing exceptional technical support to our clients, ensuring that their IT systems operate smoothly and efficiently. Your expertise will help troubleshoot issues, offer solutions, and implement necessary upgrades to optimize performance.
As an IT Support Specialist, you will engage directly with clients, addressing their technical queries and resolving problems promptly. This involves diagnosing hardware and software issues, performing installations, and configuring network systems. Additionally, you will maintain documentation of support activities and provide training to clients on new technologies and software tools.
Key Responsibilities
- Provide technical support for hardware and software issues.
- Install and configure computer systems.
- Maintain IT infrastructure and ensure security protocols.
- Document IT processes and user manuals.
Qualifications
- Bachelor's degree in computer science or related field.
- 2-5 years of experience in IT support.
- Excellent troubleshooting skills.
Skills
Required
Good to Have
Benefits & Perks
- Health insurance coverage.
- Opportunity for skill development.
- Work-life balance.
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