About the role
Our client is actively seeking a dedicated IT Support Specialist to join our dynamic team in Pune. In this vital role, you will serve as the primary point of contact for both our clients and internal staff, providing essential technical assistance and support across a diverse range of computer systems and software applications. Your expertise will play a crucial role in ensuring that all technical queries and issues are resolved efficiently, ultimately contributing to the overall productivity and satisfaction of our users.
What you'll do
- Provide technical support to users
- Troubleshoot hardware and software issues
- Maintain IT documentation
- Assist in IT infrastructure management
What you'll need
- Bachelor's degree in Computer Science or IT
- Minimum 2 years of experience in IT support
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified)
Skills
Strong problem-solving skills
Excellent communication skills
Familiarity with networking concepts
Good to have
Experience with ticketing systems
Knowledge of cloud technologies
Benefits
- Health insurance
- Retirement plan
- Professional development opportunities
Interested in this role?
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Questions about this job
What are the key responsibilities of the IT Support Specialist?
You will troubleshoot hardware and software issues, assist users with technical problems, and maintain IT infrastructure.
Is remote work an option?
Yes, this position offers a hybrid work model.
What qualifications are required for this role?
A degree in Computer Science or related field and relevant IT support experience are required.
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