About the role
Our client is seeking a dedicated IT Support Specialist to provide frontline support in Mysuru. In this role, you will ensure that clients' IT systems are functioning optimally and address any technical issues that arise. Your expertise will be crucial in maintaining high levels of customer satisfaction and operational efficiency.
As an IT Support Specialist, your responsibilities will include troubleshooting hardware and software problems, guiding clients on system usage, and implementing solutions to enhance their IT infrastructure. You will collaborate closely with the technical team to resolve complex issues, ensuring that all client inquiries are handled promptly and effectively.
What you'll do
- Provide technical support to clients via phone, email, or in-person.
- Troubleshoot hardware and software issues.
- Maintain IT documentation and records.
What you'll need
- Bachelor's degree in Information Technology or related field.
- 3-6 years of experience in IT support.
- Strong problem-solving skills.
Skills
Good to have
Benefits
- Flexible working hours.
- Health insurance coverage.
- Professional development opportunities.
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