About the role
As an IT Support Specialist at our client in Mumbai, you will be responsible for delivering exceptional technical support to clients. Your primary duties will include troubleshooting hardware and software issues, providing timely solutions, and ensuring that all client inquiries are addressed efficiently. You will also maintain documentation of support requests and resolutions to enhance service delivery.
To excel in this role, you should possess strong problem-solving skills and the ability to communicate technical information clearly. A background in IT support, familiarity with various operating systems, and knowledge of networking principles will be beneficial. Our client values teamwork and encourages a collaborative environment where you can grow and develop your skills.
What you'll do
- Troubleshooting hardware and software issues
- Providing support to end-users
- Maintaining IT documentation
What you'll need
- Bachelor's degree in IT or related field
- 1-3 years of experience in IT support
Skills
Good to have
Benefits
- Health insurance
- Work from home options
- Flexible hours
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