UR
IT Support Specialist
UrbanHiring · recruiting for a confidential client
Join our client as an IT Support Specialist, where you'll provide technical assistance and support to our clients. This role is perfect for individuals who enjoy solving problems and providing excellent customer service.
Ghaziabad, Uttar Pradesh
Full time
Hybrid
INR 40,000 - INR 60,000/month
2.0-5.0 yrs experience
Job Description
Our client is seeking a dedicated IT Support Specialist to join our dynamic team in Ghaziabad. In this role, you will be at the forefront of providing exceptional technical assistance and support to our valued clients.
Key Responsibilities
- Provide technical support to clients via phone, email, and in-person.
- Troubleshoot hardware and software issues.
- Document support requests and resolutions.
- Assist with system upgrades and installations.
Qualifications
- Bachelor's degree in Computer Science or a related field.
- 2-5 years of experience in IT support.
- Strong problem-solving skills.
Skills
Required
Technical troubleshooting
Customer service
Communication skills
Good to Have
Knowledge of networking
Familiarity with ITIL processes
Benefits & Perks
- Competitive salary.
- Hybrid work model.
- Opportunities for professional development.
Frequently Asked Questions
LiveWhat are the work hours for this position?
The position follows a standard 9 AM to 6 PM schedule, with the option to work from home a few days a week.
What types of technical issues will I be handling?
You will assist clients with software, hardware, and network issues, as well as provide training on our products.
Is there a training period for new hires?
Yes, there is a comprehensive training program for all new employees.
Do I need to have specific certifications?
Certifications in IT support or relevant fields are a plus but not mandatory.
What are the chances for career advancement?
We encourage professional development and offer pathways for career growth within the company.
Listing last updated