IT Support Specialist

UrbanHiring · recruiting for a confidential client

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Listing updated

Pay
₹40,000–70,000 a month
Location
Chandigarh, Chandigarh
Work mode
On-site
Job type
Full time
Experience
2–5 yrs
Category
IT

In hand: about ₹36,000–63,100 a month after PF and income tax (estimate). How it's worked out

Join our client as an IT Support Specialist where you'll directly assist clients with their technical needs. This role offers a chance to work with cutting-edge technology in a vibrant environment.

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About the role

We are seeking a dedicated IT Support Specialist to join our client, located in the vibrant city of Chandigarh. In this role, you will play a crucial part in assisting our clients with their technical needs, ensuring they have an optimal experience with our products and services. Your expertise will be essential in troubleshooting issues, providing solutions, and delivering exceptional customer service.

As an IT Support Specialist, you will be responsible for diagnosing hardware and software problems, guiding clients through step-by-step solutions, and managing support tickets efficiently. You will collaborate closely with our technical team to address complex issues and escalate them as necessary. Your role will also involve maintaining documentation of support requests and resolutions to enhance our knowledge base for future reference.

In addition to technical troubleshooting, you will have the opportunity to provide feedback on product improvements based on client interactions. This feedback will be invaluable in helping our development team enhance our offerings and ensure customer satisfaction. You will also participate in regular training sessions to stay updated on the latest technologies and support practices.

What you'll do

  • Provide technical support and troubleshooting assistance.
  • Manage and maintain IT infrastructure.
  • Assist clients with software and hardware issues.
  • Document and track support requests.

What you'll need

  • Bachelor's degree in Computer Science or related field.
  • 2-5 years of experience in IT support.
  • Strong problem-solving skills.

Skills

Knowledge of operating systems and networks. Customer service skills. Ability to work under pressure.

Good to have

Experience with remote support tools. Certifications like CompTIA A+ or ITIL.

Benefits

  • Health insurance coverage.
  • Flexible work hours.
  • Opportunities for professional development.

Interested in this role?

It takes about two minutes. Free to apply — UrbanHiring never asks candidates for money.

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Questions about this job

What are the primary responsibilities of the IT Support Specialist?
You will handle troubleshooting, provide technical support to clients, and maintain IT infrastructure.
What qualifications are required for this position?
A degree in Computer Science or a related field, along with experience in IT support, is necessary.
Is this position onsite or remote?
This is an onsite position located in Sector 17, Chandigarh.

Listing last updated

IT Support Specialist

₹40,000–70,000 a month

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